Testimonials

Dave, Dorking. RH4

Iain was fantastic, utterly professional with great knowledge of our Rangemaster. We would highly recommend his services and wouldn’t hesitate to use him again.

Dave, Dorking. RH4

Mrs Smith, Newdigate. RH5

Wonderful service. Iain has done a fantastic job. He worked very hard and was a pleasure to have working in our home – polite, friendly and tidy.

Mrs Smith, Newdigate. RH5

Mrs Hartree, Newdigatw. RH5

Dear Iain, what a lovely clean kitchen we now have, and it’s clean as a whistle and we are really pleased.

Mrs Hartree, Newdigatw. RH5

Mr Clare, Redhill. RH1

I have used OVENU for two years now and am always completely satisfied by the high quality service and the pleasure of seeing my oven look like brand new again each time. Iain is very professional and flexible as well as conscientious and would really recommend OVENU to anyone.

Mr Clare, Redhill. RH1

Mrs Schmidt, Redhill. RH1

Punctual, tidy. Excellent job. Oven looks like new. Definitely recommend. Very polite. Easy to use web-site.

Mrs Schmidt, Redhill. RH1

Mrs Arthur, Dorking. RH4

Iain has cleaned both my ovens and extractor to an immaculate standard. A highly professional operator offering a great service from start to finish. Excellent value for money. It’s now a pleasure to spend time in my kitchen.

Mrs Arthur, Dorking. RH4

Ms Monro, Newdigate. RH5

Absolutely fantastic job. Cooker looking like new again. Highly impressive service. I will be back. Thank you Iain.

Ms Monro, Newdigate. RH5

Miss Elliott, Redhill. RH1

A splendid job done on our oven it looks like new. Will certainly have it cleaned by OVENU again, good professional service.

Miss Elliott, Redhill. RH1

Mrs Mears, Newdigate. RH5

Iain has done an excellent job, worked really hard on my disgracefully dirty oven. It is now like new. I’m delighted.

Mrs Mears, Newdigate. RH5

Ms Dupay, Dorking. RH5

Thank you for my lovely clean oven and hob. They were disgustingly dirty – and now look like new! Iain was a pleasure to have in the house. I will be using OVENU from now on!

Ms Dupay, Dorking. RH5

Mrs Mallie, Redhill. RH1

I am a very happy bunny with my clean oven and hob. Iain was so professional yet friendly right through the process. Thank you very much for this.

Mrs Mallie, Redhill. RH1

Mrs Duffitt, Dorking. RH5

The oven and hob look amazing. Iain was very courteous and efficient and I would be delighted to have him back again. Thank you very much indeed.

Mrs Duffitt, Dorking. RH5

Mrs Slogrove, Dorking. RH4

I very much appreciate everything Iain has done today! 3 years worth of cleaning in one morning. Fantastic job well done.

Mrs Slogrove, Dorking. RH4

Mrs Knowles, Newdigate. RH5

Thank you very much. Oven is the cleanest it’s been since new.

Mrs Knowles, Newdigate. RH5

Mr Law, Redhill. RH1

Very pleased, oven like new, done in a clean and efficient way. It was a pleasure dealing with this company.

Mr Law, Redhill. RH1

Mrs N, Reigate. RH2

Excellent job. Oven looking good as new. Thank you Iain!

Mrs N, Reigate. RH2

Mrs Ross, Redhill. RH1

Very pleased with my sparkling clean ovens. They look like new. Friendly, efficient service. Thank you.

Mrs Ross, Redhill. RH1

Mrs Turner, Redhill. RH1

Satisfied – a new oven – will have him again.

Mrs Turner, Redhill. RH1

Mrs Gosling, Beare Green. RH5

Very pleased with the results.

Mrs Gosling, Beare Green. RH5

Mrs Carder, Merstham. RH1

My oven, Looks so lovely after the clean. Your man worked so hard, so thoroughly and so polite.

Mrs Carder, Merstham. RH1

Mrs Upfold, Dorking. RH5

Iain was very efficient and friendly. Very imformative. You can tell he genuinely takes care and pride in his job. I am really pleased with my lovely shiny new oven. Would highly recommend!

Mrs Upfold, Dorking. RH5

Mrs Stevens, Reigate. RH2

Our double oven and hob look like new again – a very thorough clean!

Mrs Stevens, Reigate. RH2

Mrs Hurt, Dorking. RH5

Great service, thank you for leaving me with a sparkling clean oven. I will be recommending you.

Mrs Hurt, Dorking. RH5

Mrs Gurdin, Merstham. RH13

We would like to say how pleased we are with the efficient service provided by Iain in cleaning of both our oven and extractor fan and would certainly recommend to friends and family.

Mrs Gurdin, Merstham. RH13

Miss Tubitt, Redhill. RH1

Highly recommended! My oven always looks brand new again! Thank you so much!

Miss Tubitt, Redhill. RH1

Mrs Barnett, Beare Green. RH5

We are delighted with the result of Iain’s hard work – our oven looks brand new. Would certainly recommend to neighbours. Thank you so much.

Mrs Barnett, Beare Green. RH5

Mr Sheridan, Dorking. RH5

Delighted with a clean oven again. Reliable friendly service. No hassle – no mess.

Mr Sheridan, Dorking. RH5

Mrs Eade, Beare Green. RH5

Marvellous job – my oven is like a new one, will definitely have it done again! Thank you Iain.

Mrs Eade, Beare Green. RH5

Mr Cartlidge, Dorking. RH4

A splendid job on my very dirty oven. It now looks as good as new. Highly recommended.

Mr Cartlidge, Dorking. RH4

Mrs Clapp, Newdigate. RH5

I took my time in asking help for cleaning my oven – I only wished I’d ask long before now.  It shines and I am very pleased.

Mrs Clapp, Newdigate. RH5

Mrs Roberts, Dorking. RH4

My oven is shiny and clean. Well done!! I’m ashamed to say they were pretty filthy!! Thank you OVENU.

Mrs Roberts, Dorking. RH4

Mrs Selfe, Capel. RH5

I’m so delighted to have a lovely clean oven again. Thank you so much.

Mrs Selfe, Capel. RH5

Mrs. R. Jones, North Holmwood. RH5

A super job has been done and the ovens look just like new. Very many thanks.

Mrs. R. Jones, North Holmwood. RH5

Mrs Proctor, Newdigate. RH5

My first experience with OVENU – Iain, and I have been very pleased with the result. The oven looks fantastic. Will definitely use you again.

Mrs Proctor, Newdigate. RH5

Mrs Robertson, Reigate. RH2

We were extremely pleased with the cleaning service we received from Iain. He was punctual, professional and friendly. We will use this service again without hesitation.

Mrs Robertson, Reigate. RH2

Mr Jordan, Redhill. RH1

Oven like new, thank you very much and turned up at the agreed time.

Mr Jordan, Redhill. RH1

Mrs Baker, Dorking. RH4

Iain was very punctual. He worked conscientiously and hard. The oven and hob look very clean – gleaming. We would certainly have ‘OVENU’ again.

Mrs Baker, Dorking. RH4

Mrs Darling, Dorking. RH5

Mr Carson arrived promptly and proceeded to clean my cooker in a very thorough way. I am very pleased with the result.

Mrs Darling, Dorking. RH5

Mr Light, Dorking. RH5

Iain had a very difficult job to do owing to my not having  cleaned my oven often enough. He has returned it to new condition. I thoroughly recommend OVENU.

Mr Light, Dorking. RH5

Mrs Huggins, Capel. RH5

Looks as good as new, all shiny and non greasy. Excellent. Thank you.

Mrs Huggins, Capel. RH5

Mrs Neill, Reigate. RH2

Very polite and conscientious. The job was carried out to a high degree. Very pleased and have no hesitation in recommending to others.

Mrs Neill, Reigate. RH2

Ms Fisher, Dorking. RH4

Iain has offered a great service from start to finish. Arriving promptly, finishing in the estimated time and leaving us with a sparkling oven. Worth every penny!

Ms Fisher, Dorking. RH4

Mrs Goodall, Merstham. RH1

Great job, I can see through the glass!! Done with care and attention. Many thanks.

Mrs Goodall, Merstham. RH1

Miss. L. Beegle, Reigate. RH2

We were very impressed with the service we received. Iain was very approachable and was able to answer any queries we had. Iain was punctual to the job and communication was effective via telephone and email. Protective wear was used in our kitchen and Iain efficiently tidied up after the job. For £80 we were very pleased with the outcome and friendly service.

Miss. L. Beegle, Reigate. RH2

Mrs Crisp, Newdigate. RH5

I am very impressed with how my oven was cleaned and sanitized and will use them again.

Mrs Crisp, Newdigate. RH5

Mrs Jones, Bletchingley. RH1

Iain was very pleasant and did a fantastic job on a very dirty range! Very happy. Will recommend and use again.

Mrs Jones, Bletchingley. RH1

Miss Lambert, Redhill. RH1

I am really happy with the results. My oven is so clean.

Miss Lambert, Redhill. RH1

Ms Flynn, Dorking. RH4

Iain has transformed my oven and hob to it’s former glory! I will definitely recommend the service to my friends and family. The service is easy to organise, efficient, tidy and Iain is personable and polite. Go for it you will not be dissapointed.

Ms Flynn, Dorking. RH4

Mrs Sharpe, Dorking. RH5

Mr Carson arrived on time and did the job including changing the lamp quickly and efficiently. I am very happy with the way the oven now looks. I am completely satisfied with the work done generally. Thank you.

Mrs Sharpe, Dorking. RH5

Ms Burrngh, Dorking. RH5

I am delighted with my oven, it looks brand new now and a very nice man, he worked hard on the cooker. Thank you.

Ms Burrngh, Dorking. RH5

Ms Volante, Dorking. RH5

Excellent service and oven looks really clean, a proper clean. Iain arrived on time, explained what he was going to do and how long it would take. No mess left, everything clean and tidy. Very happy that I don’t have to clean the oven!

Ms Volante, Dorking. RH5

Mr Clare, Redhill. RH1

Extremely pleased with the oven clean – it looks brand new. Iain was very accommodating and friendly and the whole job was done with minimal fuss and professionalism. I would recommend OVENU to my friends and the cost is very reasonable – will use you again, thanks a lot!

Mr Clare, Redhill. RH1

Amy, Dorking. RH4

Great work! Oven looks brand new. Highly recommended!

Amy, Dorking. RH4

Mrs Thomas, Dorking. RH4

A brilliant job. Very efficient. An awful job that is worth paying for.

Mrs Thomas, Dorking. RH4

Miss Bradney, Dorking. RH4

Great service, amazing results. Very quick. Thanks.

Miss Bradney, Dorking. RH4

Mrs Prior, Redhill. RH1

Thank you for a job well done. A thorough cleaning leaving the cooker as good as new. Iain was lovely and turned up when he said he would. A very satisfied customer.

Mrs Prior, Redhill. RH1

Mr Millard, Redhill. RH1

Iain was on time and friendly, work was carried out in a clean and methodical way. Oven now looks as good as new. We are very pleased with the end result and would be happy to recommend to anyone requiring an oven clean.

Mr Millard, Redhill. RH1

Miss McCulloch, Dorking. RH5

Really pleased with the service provided. Oven looks as good as new. Would highly recommend this service to all my family and friends.

Miss McCulloch, Dorking. RH5

Mrs Day, Dorking. RH4

Very pleased with my clean oven – it looks new! Iain was lovely and looked after the surrounding area. Plan on using this service annually.

Mrs Day, Dorking. RH4

Mr Clark, Dorking. RH5

I was totally delighted with the service offered by Iain. From the initial telephone call to the end result. He was very good. It has resulted in our oven being like new in all respects. I would thoroughly recommend him to anyone.

Mr Clark, Dorking. RH5

Mr Nickols, Dorking. RH5

Iain has done a superb job on my oven. It has returned to it’s original sparkling new condition. Highly recommended.

Mr Nickols, Dorking. RH5

Mrs Johnson, Reigate. RH2

Very pleased with result of my cooker. It was very bad and has come up great.

Mrs Johnson, Reigate. RH2

Mrs Wheeler, Reigate. RH2

Thank you for a great service. The cooker looks brand new again! Mr Carson carried out the job with great care and went into extra time to give us a great result.

Mrs Wheeler, Reigate. RH2

Mrs Wyatt, Westcott. RH4

Very efficient service. Lovely sparkling clean oven. Iain most charming and worked to timescale. Would recommend.

Mrs Wyatt, Westcott. RH4

Mrs Willacy, Reigate. RH2

Thank you Iain for doing such a wonderful job cleaning my oven. You were a pleasure to have in my house and with my dogs. Would happily recommend you.

Mrs Willacy, Reigate. RH2

Mrs Jewett, Merstham. RH1

Very pleased with the job done. The oven looks like new. Iain worked with care and consideration and is both friendly and reliable. I shall certainly recommend him to others.

Mrs Jewett, Merstham. RH1

Mr Stebbings, Dorking. RH4

A very professional and friendly service.

Mr Stebbings, Dorking. RH4

Mrs Ross, Dorking. RH5

Thank you for my lovely clean ovens, they are brilliant and look like new. Many thanks again.

Mrs Ross, Dorking. RH5

Mr David Sparks, Beare Green. RH5

Very pleased with the excellent service provided. Will definitely use the service again.

Mr David Sparks, Beare Green. RH5

Mrs Neville, Dorking. RH5

Very thorough cleaning on my double oven and pleased with the results.

Mrs Neville, Dorking. RH5

Mrs Rosier, Dorking. RH5

Oven as good as new. Excellent service. Polite and efficient technician. Will regulary employ him.

Mrs Rosier, Dorking. RH5

Mrs Daniels, Dorking. RH4

Our oven looks brand new, absolutely delighted with the service Iain provided and will definitely be recommending him to all our friends and using him again! Not sure I’m going to be able to bring myself to use the oven as I don’t want to ruin how sparkling it is!!

Mrs Daniels, Dorking. RH4

Mrs Belasco, Merstham. RH1

Absolutely delighted. A particularly difficult task. Dealt with a professional attitude and cheerful manner. Thank you!

Mrs Belasco, Merstham. RH1

Mrs Mitchell, Merstham. RH1

Delighted with my shiny new oven. Very professional job. Iain was very friendly and worked hard to restore my oven. I would definitely recommend this service.

Mrs Mitchell, Merstham. RH1

Mrs Heron, Dorking. RH5

Prompt, polite and professional service from enquiry to completion of cleaning. Would recommend this service any day. My cooker is now like new again.

Mrs Heron, Dorking. RH5

Mrs Woodham, Dorking. RH5

Pleased with the service. Oven looks like new – happy with the results.

Mrs Woodham, Dorking. RH5

Mrs. J. Thornton, Redhill. RH1

I am absolutely delighted with my NEW OVEN – I have to say – I am ashamed to say – It was absolutely disgusting with ingrained grease and that I wouldn’t have been able to clean without the spectacular equipment. I will thoroughly recommend Iain to family and friends – efficient, thorough and took considerable time and care.

Mrs. J. Thornton, Redhill. RH1

Mrs Hay-Campbell, Dorking. RH4

Iain did a fantastic job with our very dirty oven and hob. He was punctual, polite and tidy as well!

Mrs Hay-Campbell, Dorking. RH4

Mrs Melrose, Dorking. RH5

I am very pleased with my oven which now looks like new again and there was no mess to clean up afterwards.

Mrs Melrose, Dorking. RH5

Mrs Rawlings, Newdigate. RH5

Brilliant result. Very clean, left tidy. Cheerful and helpful.

Mrs Rawlings, Newdigate. RH5

Mr Bevan, Redhill. RH1

I have to say what a joy it has been dealing with Iain. Prompt service, friendly and a great job. The oven looks like new.

Mr Bevan, Redhill. RH1

Mr Colwell, Dorking. RH4

Very happy with the job done.

Mr Colwell, Dorking. RH4

Mrs Wales, Westcott. RH4

Extremely happy with the clean carried out today – looks like a new oven! Definitely would recommend Iain’s service to friends and family.

Mrs Wales, Westcott. RH4

Ms Stockdale, Dorking. RH4

The service from Iain was extremely good, courteous, punctual and friendly. The finished result is fantastic, it looks like new. I would highly recommend OVENU.

Ms Stockdale, Dorking. RH4

Mrs Scattergood, Dorking. RH5

Thank you for cleaning our oven. A thorough job well done.

Mrs Scattergood, Dorking. RH5

Mrs Gillian Crooks, Dorking. RH4

Thank you for a wonderful service today. Iain worked very hard for a long time this afternoon and transformed my oven – fantastic result.

Mrs Gillian Crooks, Dorking. RH4

Mrs Kearl, Dorking. RH4

Very happy with this service. Ovens look like new.

Mrs Kearl, Dorking. RH4

Mr Ambrose, Dorking. RH4

Very good job! Really clean. Many thanks.

Mr Ambrose, Dorking. RH4

Mrs Vaughey, Redhill. RH1

Good service, oven looks lovely, like new! Cleaned up and took care. Nice polite man.

Mrs Vaughey, Redhill. RH1

Mr Harding, Reigate. RH2

Punctual arrived on time. Very polite, explained the process. Work carried out in a professional manor. Delighted with the result. Would strongly recommend.

Mr Harding, Reigate. RH2

Mrs Horridge, Walliswood. RH5

Helpful, friendly service. Very pleased with the end result!

Mrs Horridge, Walliswood. RH5

Mrs Hewitt, Dorking. RH5

Thank you very much for cleaning my oven today. Excellent job – it looks like new!

Mrs Hewitt, Dorking. RH5

Mrs Lewis, Dorking. RH5

I am very pleased with the service i received from Iain today. He cleaned up after himself too!

Mrs Lewis, Dorking. RH5

Miss Cleary, Westcott. RH4

Very happy with the service from Iain, prompt, quick and very clean worker and the end result was perfect.

Miss Cleary, Westcott. RH4

Mrs Parker, Dorking. RH5

Delighted to have a clean oven again – Mr Carson worked really hard and  cleared up afterwards – no mess and will recommend to friends.

Mrs Parker, Dorking. RH5

Mr Walker, Redhill. RH1

We have a double oven which hadn’t been cleaned for years. The engineer spent 5 and a half hours cleaning it and is now back to new. He did the work thoroughly and was both personable and helpful. He kept everything clean as he went along. Happy to recommend.

Mr Walker, Redhill. RH1

Mrs Wheeler, Bearegreen. RH5

Great job, looks like new. Thank you lots. See you in 6 months.

Mrs Wheeler, Bearegreen. RH5

Mr Johnson, Capel. RH5

We are delighted with the oven, it looks brand new. It was professionally done with no mess.

Mr Johnson, Capel. RH5

Version 1.3

Maintaining your privacy and your trust is very important to us. We strive to be especially clear on how we use your personal information, if and when we collect it, and on the ways in which we can work together to protect your privacy.

This document is for compliance with the UK Data Protection & Privacy legislation and the Applied GDPR (General Data Protection Regulation) also known as Regulation (EU)2016/679

This Privacy Policy explains the:

  • Identity and contact information of the data controller
  • Legitimate interests of the data controller or third party
  • Purpose of the processing and the lawful basis for the processing
  • Categories of personal data to be processed
  • Details of whether personal data came from direct or indirect sources
  • Recipients or categories of recipients of the personal data
  • Details of data transfers to a third country and safeguards
  • Length of time personal data is processed and any criteria used to establish the length of time the data is processed
  • Data Subject’s Rights (Your rights)
  • Right to complain to the supervisory authority/regulator
  • Details of any part of a statutory or contractual requirement and possible consequences of failing to provide the personal data
  • The existence of any automated decision making, including profiling and information about how decisions are made

What products and services are covered by this policy?

This Privacy Policy applies to the information that we may obtain from you through your use of our website(s), from your direct contact with our franchisees or a call handling centre, collectively called the “Services”. If you have any questions or need more information about these Services, please contact us at the email address in the section below.

Data Controller

For the purposes of the data protection & privacy legislation the Data Controller is:- Ovenu Franchising Limited (abbreviated to ‘we’ and/or ‘us’ throughout this notice)

Ovenu Franchising Limited is a Company Registered in England & Wales under Registration Number 3751822.

We are also registered at the Information Commissioner’s Office No.ZA225575

To contact us, please write to us at our Trading Address; Unit 3, Station Industrial Estate, Oxford Road, Wokingham Berkshire. RG41 2YQ or use Email: privacypolicyinformation@ovenu.co.uk

We will use the information we collect for a variety of purposes, including to:

  • Make our Services work for you;
  • Provide, operate, maintain, improve, personalise, and promote our Services;
  • Develop new products, services, features, and functionality;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
  • Providing you with information about services, transmitting technical notices, updates, security alerts, administrative messages, and occasional marketing messages;
  • Providing other news or information about us;
  • Monitor and analyse trends, usage, and activities in connection with our Services;
  • Investigate and prevent fraudulent transactions, unauthorised access to our Services and other illegal activities

We only process personal data on a legitimate interest basis that such processing is necessary in order to enter into or perform a contract for our service(s) or provide further information about our franchise opportunities and/or;

We and our franchisees will legitimately process data to confirm any and all bookings made in keeping with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or;

We and our franchisees will process data to supply you with accurately prepared and costed quotations prior to commencing works based on information you provide us with either verbally or via our website contact forms.

Providing further information about our franchised business opportunity is often supplied over a number of communications and there is always the option to unsubscribe at any time to stop receiving further information electronically. To stop receiving communications via any other media (by post for example), you can request this in writing to our Trading Address above.

All of the above is processed on the basis we have a legitimate interest which is not overridden by the rights or freedoms of the affected data subjects.

Categories of personal data and Sources

What information do we collect from you, and how is it used?

Direct:

You can visit our website without telling us who you are and without revealing any personal information about yourself. To provide full service however, we will most often need to collect some personal information. For instance, we collect information about you when you request a quotation or details of our franchise opportunity. The types of Information we collect may include email address, country of residence, your name, postal address and phone number.

We do not collect or process sensitive/special categories of personal data, nor facilitate processing personal data of data subjects under the age of consent (children).

Indirect:

From cookies: We may also collect “cookie” information that we may save to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customise our Services and your experience; to allow you to access and use our Services ; to log visits and to understand which areas and features of the Services are most popular. We may also associate the information we store in cookies with personal information you submit while using our Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

For specific information on cookies, please refer to Aboutcookies.org

Logs: We may record certain information and store it in log files when you interact with our Services. This information may include Internet protocol (IP) or other device addresses or ID numbers as well as browser type, Internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, your mobile carrier and system configuration information.

Analytics: We and our analytics providers also collect and store analytics information when you use our Services to help us improve our Services. We make sure this data is anonymous by not connecting any analytics data to personally identifiable data such as a name, email address, physical address or phone number.

How might we share information?

We are not in the business of renting or selling your personal information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we will share your personal information with third party data processors, as set out below:

The Ovenu business is run and operated as a Business Format Franchise under franchise agreement between Ovenu Franchising Limited and our franchisees.

Our appointed franchisees process data in accordance with our Internal Privacy Policy stipulations and in accordance with the Terms of their Franchise Agreement with us.

Newsletter Service: We use a commercial application to facilitate our newsletter service and there is the opportunity to unsubscribe on each & every item.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your information (including your personal information) to a third party if:

  • We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request
  • To protect the security or integrity of our products and services
  • To protect our property, rights, and safety and that of our customers or the public from harm or illegal activities
  • To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
  • To investigate and defend ourselves against any third-party claims or allegations.

Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another person or company. And for clarity, this may include the change in proprietorship of a franchise territory. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website and/or email as part of our contractual obligation to you.

Data Transfers

The data controller does not transfer personal data outside of the United Kingdom or European Union. The data controller has ensured that adequate safeguards are in place with data processors acting on its behalf.

How long will we keep the personal data?

Retaining some data may be subject to a statutory retention period and this must be adhered to, (to keep certain data for a minimum period of time). This may include personal data (name, address, contact details), but on expiry of such statutory requirement, such data will be destroyed securely. Where possible any personally identifiable data will be anonymised or pseudonymised.

Your information we use for occasional marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Our backup routine keeps data for a rolling 30 day period after which time the data is removed from all systems.

Statutory or other requirements

We do not process personal data in respect of any statutory requirement nor require personal data to be supplied as part of any contractual agreement other than the franchise agreement with our franchisees however, in respect of the controller’s services, certain communications may not be possible without such personal data being supplied, for example an email to furnish you with updates information etc. or an address to fulfil an order.

Profiling and Automated Decision Making

No profiling or automatic decision making processes are undertaken by us in respect of any personal data processing activities.

Your rights

Your fundamental rights as a Data Subject are:

  1. The right to be informed
  2. The right of access
  3. The right of rectification
  4. The right of erasure (often known as the right to be forgotten)
  5. The right to prevent processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automatic decision making and profiling

Under the right of access (2), you have the right to obtain:-

– confirmation that your data is being processed;

– access to your personal data; and

– other supplementary information

So that you are aware of and can verify the lawfulness of the processing, your right to access can be exercised by contacting the data controller as above.

Not all fundamental rights are absolute.

Your right to complain to the supervisory authority/regulator

You have the right to complain about organisations processing your personal data.  You can exercise this right by contacting the supervisory authority of the data controller as follows:-

Head office

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we’ll update our privacy information and communicate the changes to individuals before starting any new processing.